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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Victor Figueroa

August 31, 2026

5  out of  5
rating by Victor Figueroa
"Catalina was very knowledgeable and very easy to get everything in order very quick thank you"
We responded:
"Victor, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Brad Trimble

August 31, 2026

5  out of  5
rating by Brad Trimble
"Clay is knowledgeable and patient. He will help you get your insurance setup correctly with great coverage."
We responded:
"Thank you so much for the 5 stars, Brad! We truly appreciate your feedback and are always happy to help whenever you need us. "
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K. Scace

August 22, 2026

5  out of  5
rating by K. Scace
"Elizabeth Chairez-Dimas is so helpful and a great representative for State Farm. She is always there to personally speak with you and give you prompt answers to all your questions. I highly recommend her!"
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TejasGordie

August 21, 2026

5  out of  5
rating by TejasGordie
"I was “shopping” for rates to compare with my current USAA insurances. Contacted Catalina Ivan at the Paul Cleveland State Farm office. How lucky was my wife and I?!?!?! She was extremely helpful, worked around my schedule, lightning fast correspondence and an uplifting spirit! The rates were considerably lower! So, we now have great rates and a great agent! Well done State Farm!"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Houston insurance team. "
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Michelle Hicks

August 20, 2026

5  out of  5
rating by Michelle Hicks
"Collin was very thorough. He addressed all my concerns and worries. He also was able to get me more coverage than I have now st a lower price."
We responded:
"Michelle, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Silvia Alonso

July 29, 2026

5  out of  5
rating by Silvia Alonso
"Super recomendada y gracias al personal q habla español me atendió Elizabeth muy amable y cordial 10/10"
We responded:
"Thank you so much for the 5 stars, Silvia! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Pervaiz Bajwa

July 27, 2026

5  out of  5
rating by Pervaiz Bajwa
"Excellent service specially by Elizebith who handled my auto insurance policy. Her behaviour was excellent and was very helpful in dealing with State Farm."
We responded:
"Pervaiz, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Houston insurance team! - Your State Farm Agent, Paul Cleveland "
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Ruth Cosme

July 27, 2026

5  out of  5
rating by Ruth Cosme
"Emily have an excellent Customer service skills. Everytime we need her help, she makes everything so easy and fast for me. I love talking to her because she is a good listener and understands your needs as a customer.
Emily always have the perfect attitude and is very professional in her work. I wish that other companies would have more workers like Emily Thank you Emily for everything you do and for taking a good care of your customers."
We responded:
"Ruth, I really appreciate your review of Clay. Fundamentally, Clay is a good and honest person, and takes helping people and watching out for them VERY seriously. I could quote pages of interactions, reviews, and phone calls I've had with customers saying the exact same thing you have. If we had more Clays in the world, it would certainly be a better place. I'm just incredibly fortunate he works for me! Thank you! - Paul"
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Jill A

July 21, 2026

5  out of  5
rating by Jill A
"Four year client now! Emily is my go-to there for everything and is amazing. She is top notch in all aspects of customer service! Tysm!

Loving my new State Farm office. Thank you Clay, Elizabeth and Paul for making us feel so welcome."
We responded:
"Thanks so much for the amazing review, Jill! We really appreciate your support here in Houston. Just reach out anytime if you need us - we’re here for you. "
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raquel perez

July 20, 2026

5  out of  5
rating by raquel perez
"This transaction was not in person but on the phone and it was less than 10 minutes too get the insurance I needed. Catalina, thank you for helping me as fast as you did. I needed insurance today. Now I have peace of mind"
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Brendolyn Adams

July 16, 2026

5  out of  5
rating by Brendolyn Adams
"Elizabeth had a way of being patient and explaining everything to me she tried to give me the best deal for me no matter how many questions I asked, over and above her job !!!"
We responded:
"Thanks so much for the fantastic rating, Brendolyn! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Jamie Warfield

July 14, 2026

5  out of  5
rating by Jamie Warfield
"Great customer service with low rates on home and auto"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Jakeshia Abbs

July 14, 2026

5  out of  5
rating by Jakeshia Abbs
"Elizabeth was very efficient and helped me get a great affordable price on my insurance."
We responded:
"Thank you for the 5-star review, Jakeshia! We’re proud to serve the Houston community and truly appreciate your support. "
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John Viveros

July 14, 2026

5  out of  5
rating by John Viveros
"Catalina converted me to State Farm and was excellent and patient"
We responded:
"Thank you for the 5-star review, John! We’re proud to serve the Houston community and truly appreciate your support. "
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Lindsey Burns

July 11, 2026

5  out of  5
rating by Lindsey Burns
"Catalina was great! She is always so helpful. She helped me get my new renters insurance set up very quickly! She also helped me explore prices to get the best one."
We responded:
"Thank you for the great feedback and the 5 star rating!"
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Donia Sayed

July 9, 2026

5  out of  5
rating by Donia Sayed
"she is very awesome"
We responded:
"We are grateful for your 5-star review, Donia! Thanks for taking a moment to share your positive rating of State Farm Agent Paul Cleveland’s Team here in Houston . "
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Jennifer Talmage

July 7, 2026

5  out of  5
rating by Jennifer Talmage
"Elizabeth was very helpful making the changes to my policy that I needed. She kept me updated with text messages through the whole process. Thanks Elizabeth!"
We responded:
"Thank you so much for your kind words, Jennifer! We're thrilled to hear that Clay was able to find the right coverage for your family and budget, and that he made the insurance process easy and accommodating. Your recommendation means a lot to us, and we’re so glad to have you as part of the State Farm family. We’ll be sure to pass along your thanks to Clay!"
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Neptali Mendez

July 2, 2026

5  out of  5
rating by Neptali Mendez
"I was impressed with Catalina. She followed up with me six months after our last conversation and she made sure to reach out when she noticed I was offered a better rate. Catalina saved me money and it was perfect timing before my renewal."
We responded:
"Thank you so much for the 5-stars, Neptali! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Paul Cleveland’s Team anytime."
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Archie Janice

July 1, 2026

5  out of  5
rating by Archie Janice
"He made everything easy and explained it all great!"
We responded:
"Thanks so much for the amazing review, Archie! We really appreciate your support here in Houston . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Info MariBodi

June 24, 2026

5  out of  5
rating by Info MariBodi
"Check with Elizabeth!!! She is absolutely TOP TIER!! She goes above and beyond to match you with the best affordable and comfortable plan of important selections for your Auto needs! Great customer service GIVE HER A PAY INCREASE!! She gets 10 Stars ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️"
We responded:
"Info, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Paul Cleveland’s Team!"
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Jennifer Simonson Braun

June 22, 2026

5  out of  5
rating by Jennifer Simonson Braun
"Catalina is worth knowing about.
She is not restricted by geography. She responds promptly, comes prepared, and walks through every option with clarity. From initial quote to finalized policy — less than 24 hours. Knowledgeable, personable, and efficient without being transactional. A rare quality."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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master277v

June 12, 2026

5  out of  5
rating by master277v
"Clay fitzhugh best interaction I’ve ever had getting insurance !"
We responded:
"Thank you for the amazing review, master277v! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Amiina Jackson

June 11, 2026

5  out of  5
rating by Amiina Jackson
"Clay provided great customer service and made getting insurance quick and easy. He was friendly, helpful, and answered all of my questions. Highly recommend!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Paul Cleveland’s Team. "
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_____

June 11, 2026

5  out of  5
rating by _____
"Clay Fitzhugh was extremely helpful and made the entire process easy from start to finish. He had a great attitude, answered every question I had, and got me exactly what I needed without any hassle. You can tell he genuinely cares about his clients and takes pride in his work. Excellent customer service, excellent communication, and an overall great experience. Highly recommend working with Clay."
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Paul Cleveland’s Team here in Houston . "
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Andres Aguilera Meza

June 11, 2026

5  out of  5
rating by Andres Aguilera Meza
"Catalina provided outstanding service from start to finish. She was professional, knowledgeable, and always available to answer my questions. She took the time to explain my insurance options and helped me find the coverage that best fit my needs and budget. Her attention to detail and commitment to customer service made the entire process easy and stress-free. I truly appreciate her dedication and would highly recommend Catalina to anyone looking for a trustworthy and reliable insurance agent.”"
We responded:
"Andres, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Paul Cleveland’s Team here in our Houston office. "